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Privacy Policy

As part of our work, we have to collect people’s data. We offer full transparency and are committed to protecting your privacy at all times.

Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Opting Out of Communications
  4. Data Security
  5. Your Rights
  6. Specific Use Cases
  7. Changes to This Policy
  8. Contact Information

Our Commitment to You

We treat your personal information with the utmost respect and privacy. If you have any concerns, feel free to contact our Chief Executive at: enquiries@actionagainststalking.org.

Our Promises

  • We only collect personal information from those who directly interact with us (supporters, donors, volunteers, victims, etc.).
  • We never sell your data to third parties.
  • We only share data with carefully selected partners (e.g., secure storage, printing companies).
  • You have full control over your information, including the right to access, change, or delete it.
  • We protect your data through encryption, secure storage, and strict access controls.

    • What Information We Collect

    We collect the minimum personal information needed to serve you, which may include:

    • Name
    • Date of birth
    • Gender
    • Contact details (phone, email, address)
    • Contact preferences
    • Records of events/campaigns you’ve attended or supported
    • Information relevant to services we provide, such as case studies
    • Record of your contact with us – whether a query, compliment, or complaint.

    How We Use Your Information

    We only collect and use your personal information when it’s relevant to:

    • Raise awareness and funds to support victims of stalking.
    • Communicate with you about events, campaigns, or services.
    • Keep a record of your support, contact, and any inquiries.
    • Process applications (for volunteering, employment, or services).
    • Improve our services and tailor communication based on your preferences.

    How Long We Keep Your Data

    • As long as you are an active donor, or fundraiser – and only for as long as necessary after your last interaction with us.
    • Up to six years in relation to Gift Aid (in compliance with HMRC regulations).
    • Up to seven years if you work for or volunteer with us.
    • As long as necessary if you have pledged a legacy to us.
    • If you have been supported or reached out to our Throughoutcare Support Service.

    Opting Out of Communications

    You can opt out of receiving communications at any time. We will only send updates if you have given consent.

    Sharing Your Information

    We may share your information with third-party partners for:

    • Secure storage and donation processing
    • Securely processing Direct Debits through our bank
    • Survey collection and market analysis through a research agency
    • Sending printed materials (newsletters, appeals, updates, magazines), via our printing companies.

    These third parties are bound by contracts to use your data only under our instructions. They cannot use your personal information for any reason outside of those instructions, or sell those details to any other organisations.

    Protecting Your Information

    We take appropriate measures to safeguard your data, including:

    • Secure storage and encryption of online forms
    • Keeping your data for as long as is strictly necessary
    • Anonymising personal details for market analysis
    • Secure destruction of personal data when no longer needed
    • Acting upon any requests to view, change, or delete your information, within 30 days.

    Your Rights

    You have the right to:

    • Ask what information we hold about you – and be given that information
    • Ask us to correct, change, or update any information
    • Withdraw your consent or request deletion of your data
    • Opt-out of communications related to fundraising, legacies, or donations
    • Make a complaint of ask any other question in relation to your information
    If you wish to do this, please contact our team by email at enquiries@actionagainststalking.org

    Complaints

    If you’re unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

    Specific Use Cases

    1. Victims of Stalking Throughcare Support

    • We may receive referrals from third parties (e.g., GPs, other charities) and store sensitive personal data (racial/ethnic origin, religious beliefs, health information).
    • Information is stored securely and only used to provide services effectively.

    2. Recruitment and HR Administration

    • When applying for a position, we collect your personal details (name, address, contact information, etc.).
    • Successful applicants’ data will be stored for the duration of their employment.

    3. Fundraising, Donations, and Legacies

    • We collect information related to donations, events you’ve participated in, and communication preferences.
    • Gift Aid information is retained for six years to comply with HMRC.

    4. Volunteering

    • We use the information provided by volunteers and referees to process applications and contact you about opportunities.

    Cookies

    We use cookies on our website to enhance your browsing experience. Cookies help track browsing patterns but do not provide access to your personal information or computer.

    Security of Your Information

    We employ measures such as secure servers, SSL encryption, and firewalls to protect your data. However, no transmission over the Internet is 100% secure, and we cannot guarantee complete security.

    Privacy Policy Updates

    We review and update our privacy policy regularly, so please revisit this policy for the most current information.

    Contact Us

    If you have any questions or concerns, you can contact us at: